Developing the Legal Regulation of Online Dispute Resolution

Abstract

Online dispute resolution has the potential to challenge long-established stereotypes across various facets of society, including culture, politics, the economy, social perspectives, and existence. It’s evident that as our mutual understanding becomes increasingly intertwined with communication, the rapid and efficient resolution of issues in this realm is only a matter of time. In the 21st century, the Internet has revolutionized various aspects of life, serving as a ubiquitous source of information, a vital means of communication, and a global platform for commerce. It has acted as a catalyst for integrating modern technological solutions into established operations. Consequently, the legal domain is poised to exert a substantial influence on public life, especially in mediation and arbitration. In the future, the definition of “Written form” should be expanded to include “letters, e-mails, and telegrams,” and legal regulations should be simplified accordingly. The international implementation of this practice, including telegraphic forms, offers numerous advantages, facilitating the transmission of requests, petitions, and complaints over long distances while preserving their content. The need for electronic dispute resolution is underscored by the global expansion of digital buyers, which was expected to reach 2.05 billion in 2020. E-commerce companies have been instrumental in promoting the healthy growth of online commerce, including the establishment of efficient and prompt dispute resolution mechanisms to safeguard the rights of stakeholders and enforce obligations. This trend of choice is gaining prominence. The aftermath of the COVID-19 pandemic has expedited the transition to online dispute resolution in the legal sector. Whether implemented at the international or domestic level, there are universal principles that must be adhered to in digital mediation.