Role of robot mediators in settling disputes
DOI:
https://doi.org/10.52028/rbadr.v7.i13.ART03.KAZKeywords:
Robot, Artificial intelligence, Mediation, Settling Conflicts, Legal RegulationAbstract
The article explores the function of robot mediators equipped with artificial intelligence in conflict resolution through a mixed-methods approach combining systematic literature analysis and comparative case studies. It thoroughly studies the key advantages of such systems: neutrality, ability to work with large amounts of data, scalability, and minimal impact of emotional factors. Special attention is paid to such technologies as machine learning, natural language processing (NLP), and using blockchain to increase safety. Important restrictions of robot mediators are also highlighted, including the lack of empathy, potential algorithmic bias, confidentiality issues, and legal uncertainty. The authors employ qualitative analysis of real-world mediation scenarios and quantitative evaluation of algorithmic performance to assess the feasibility of AI-driven solutions. The authors also consider the prospects of hybrid models, which combine artificial intelligence with human involvement, and touch upon ethical and regulatory challenges related to the globalization of mediation processes. The article highlights the need to balance technological efficiency and humanistic values, proposing various ways to integrate robot mediators into legal and social practice.
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