Role of robot mediators in settling disputes
DOI:
https://doi.org/10.52028/rbadr.v7.i13.ART03.KAZPalavras-chave:
Robô, Inteligência artificial, Mediação, Resolução de Conflitos, RegulaçãoResumo
O artigo explora a função dos mediadores robôs equipados com inteligência artificial na resolução de conflitos através de uma abordagem de métodos mistos, combinando análise sistemática da literatura e estudos de caso comparativos. Ele analisa detalhadamente as principais vantagens desses sistemas: neutralidade, capacidade de trabalhar com grandes volumes de dados, escalabilidade e impacto mínimo de fatores emocionais. Atenção especial é dada à tecnologias como aprendizado de máquina, processamento de linguagem natural (PLN) e o uso de blockchain para aumentar a segurança. Também são destacadas as principais limitações dos mediadores robôs, incluindo a falta de empatia, possível viés algorítmico, questões de confidencialidade e incerteza jurídica. Os autores empregam análise qualitativa de cenários de mediação do mundo real e avaliação quantitativa do desempenho algorítmico para avaliar a viabilidade de soluções orientadas por IA. Os autores também consideram as perspectivas dos modelos híbridos, que combinam inteligência artificial com a participação humana, e abordam os desafios éticos e regulatórios relacionados à globalização dos processos de mediação. O artigo destaca a necessidade de equilibrar eficiência tecnológica e valores humanísticos, propondo diversas formas de integrar mediadores robôs na prática jurídica e social.
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