Mediation in Cases of Halal Abuse

a Consumer’s Perspective

Autori

Parole chiave:

Halal, Abuse, Consumers, Disputes, Mediation

Abstract

Halal is a term that is frequently used in both Muslim and non-Muslim nations. A growing demand for Halal goods and services together with instances of fraudulent or incorrect claims regarding the adherence to Halal standards has increased consumers’ ethical and religious concerns. The Halal sector is faced with innumerable problems, both domestically and internationally, which are mostly related to the misuse of the Halal stamp and other offences related to the Halal logo. Consumers are generally becoming increasingly aware of the Halal logo and information regarding the Halal status of a product’s ingredients before making a purchase. This qualitative study intended to identify the need for mediation when resolving Halal-related disputes from a consumer’s perspective. Information and data were sourced from statutes, articles, journals, newspapers, and magazines. Findings from the document analysis indicated that consumer expectations and producer education on Halal standards, procedures, and practices can all be accomplished through mediation. The ensuing awareness could aid in averting potential conflicts and raise general consumer satisfaction concerning the current degree of Halal abuse prevalent in the consumer market.

Biografie autore

Mustafa Afifi Ab Halim, Universiti Sains Islam Malaysia

Senior lecturer at the Faculty of Syariah and Law, Universiti Sains Islam Malaysia. Halal Trainer at the Institute of Fatwa and Halal USIM. Mediation trainer for USIM-JKSM Sulh mediation program and certified mediator for the Accord Group of Australia.

Hendun Abdul Rahman, Universiti Sains Islam Malaysia

Senior lecturer at the Faculty of Syariah and Law, Universiti Sains Islam Malaysia, Universiti Sains Islam Malaysia.

Adzidah Yaakob, Universiti Sains Islam Malaysia

Senior lecturer at the Syariah and Law Faculty, Universiti Sains Islam Malaysia.

Fadhilah Mohd Ali, Universiti Sains Islam Malaysia

Associate Professor at the Faculty of Syariah and Law, Universiti Sains Ismlam Malaysia.

Suhaida Che Musa, Universiti Sains Islam Malaysia

Senior lecturer at Faculty of Syariah and Law Faculty of Syariah and Law, Universiti Sains Islam Malaysia.

Nurul Anessa Rosley, Universiti Sains Islam Malaysia

Postgraduate students at the Faculty of Syariah and Law, Islamic Science University of Malaysia.

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Pubblicato

2024-02-27

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